Return Policy

RETURN POLICY

Returns and Exchanges

Unwanted goods may be returned within 14 days of purchase, in their original, sealable condition. Any tags, dust bags, and original packaging must be returned. Please note that final sale items can not be returned or exchanged.

To process a return or exchange on a delivery, please contact us at conservous@verticelondon.com with your order number.

Apparel

All garments must be returned with original tags, packaging (such as garment bags), and extra buttons.

Footwear

Please ensure that any footwear is tried on on non-abrasive surfaces, such as carpeted floors. Footwear must be returned in their original packaging with any dust bags provided.

Fragrance

Any fragrance products such as perfumes or incense must be in their original packaging, sealed and unused.

Adornments

Any jewellery or accessory, must be returned in their original packaging, sealed and unworn. Due to hygiene reasons, products such as face masks are non-refundable.

Faulty orDamaged goods

If you believe an item you have purchased is defective, please contact us at

conservous@verticelondon.com 

If a product is not returned in its original condition, please note that a refund or exchange may be cancelled, and the product may be sent back to the original shipping address.