Privacy Policy

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This Privacy Policy explains how [Store Name] (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your data transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Vertice London is the data controller responsible for your personal data.

Contact details:
Address: 365A Euston Road, London NW1 3AR
Email: Conservous@verticelondon.com

We may collect the following personal information when you use our website:

• Name
   
• Billing and shipping address
   
• Email address
   
• Phone number
   
• Payment details (processed securely via payment providers)
   
• Order history
   
• Customer service communications
   

When you browse our website, we may collect:

• IP address
   
• Device type and browser information
   
• Pages visited and browsing behaviour
   
• Cookies and usage data
   

We use your personal data to:

• Process and fulfil orders
   
• Deliver purchases
   
• Provide customer support
   
• Communicate about orders or inquiries
   
• Prevent fraud and ensure website security
   
• Improve our website and services
   
• Send marketing communications (only where consent is given)
   

Under UK GDPR, we process your data based on:

• Contractual necessity — to fulfil your order
   
• Legal obligations — accounting and tax requirements
   
• Legitimate interests — improving services and preventing fraud
   
• Consent — for marketing communications
   

You may withdraw consent at any time.

Payments are processed securely by third-party payment providers. We do not store full payment card details.

Payment providers process your data according to their own privacy policies.

We only share personal data where necessary, including with:

• Payment processors
   
• Shipping and courier companies
   
• Website hosting providers
   
• IT and analytics services
   
• Legal or regulatory authorities where required
   

We never sell your personal data.

Some service providers may process data outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

We retain personal data only as long as necessary:

• Order information is retained for accounting and legal obligations (typically 6 years).
   
• Marketing data is retained until consent is withdrawn.
   

Under UK data protection law, you have the right to:

• Access your personal data
   
• Correct inaccurate information
   
• Request deletion of your data
   
• Restrict or object to processing
   
• Request data portability
   
• Withdraw consent for marketing at any time
   

To exercise your rights, contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may include:

• Essential website functionality cookies
   
• Analytics cookies
   
• Marketing or advertising cookies (where applicable)
   

You can manage or disable cookies through your browser settings.

(A separate Cookie Policy or banner may also be used.)

If you subscribe to our mailing list, we may send updates about:

• New collections
   
• Events
   
• Promotions
   

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

However, no internet transmission is completely secure.

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on this page.